Welcome to Mellow.
We’re happy to have you here and appreciate your trust in choosing our bamboo towels. Please read these Terms & Conditions carefully before using our website or making a purchase.
By accessing our website or placing an order, you agree to be bound by these Terms along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please refrain from using our website.
1. About Mellow
Mellow is an Indian lifestyle brand focused on 100% pure bamboo fibre towels, designed to deliver comfort, softness, and sustainability without compromise. Our products are thoughtfully crafted for everyday luxury while being gentle on your skin and the planet.
2. Acceptance of Terms
By using our website, you confirm that you have read, understood, and accepted these Terms.
We may update these Terms from time to time. Any changes will be effective immediately upon being posted on this page.
3. Eligibility
You must be 18 years or older to make a purchase on our website. By placing an order, you confirm that you are legally capable of entering into a binding contract.
4. Product Information
We strive to ensure all product descriptions, images, and details are accurate. However, minor variations in colour or texture may occur due to natural bamboo fibres or screen differences. Such variations do not qualify as defects.
5. Orders & Payments
- All orders are subject to product availability.
- Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- Payments are processed through secure and authorized payment gateways.
- Order confirmation does not guarantee dispatch; dispatch confirmation will be shared separately.
6. Shipping & Delivery
We deliver across India using trusted logistics partners.
Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays. Please refer to our Shipping Policy for complete details.
7. Returns & Refunds
Your satisfaction matters to us.
Returns are accepted only as per our Return & Refund Policy. Products must be unused, unwashed, and in original packaging to qualify for a return. Refunds will be processed through the original payment method.
8. Use of Website
You agree not to:
- Misuse the website or its content
- Attempt unauthorized access
- Upload malicious software or harmful content
- Use the website for unlawful purposes
Any misuse may result in restricted access or legal action.
9. Intellectual Property
All content on the Mellow website—including text, images, branding, and designs—is the property of Mellow. Unauthorized copying or commercial use is strictly prohibited.
10. Limitation of Liability
Mellow shall not be liable for any indirect or incidental damages arising from the use of our website or products. Our maximum liability, if any, is limited to the value of the product purchased.
11. Privacy
Your personal information is handled with care and in accordance with our Privacy Policy. By using our website, you consent to the collection and use of data as described therein.
12. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or government restrictions.
13. Governing Law
These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of Indian courts.
14. Contact Us
For any questions, concerns, or support, feel free to reach out:
📞 +91 9840455247
📧 shubhaangretailers@gmail.com
📍 Mellow / Shubhaang Retailers
No. 72, 3rd Street, Astalakshmi Nagar, Valasaravakkam, Chennai – 600087
