At Mellow, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our bamboo towels, or interact with our services.

1. Information We Collect

We collect information only when necessary to provide a smooth and secure shopping experience.

1. Personal Information: Name, phone number, email address, shipping and billing address.
2. Order Information: Products purchased, order history, delivery details.
3. Payment Information: Processed securely via trusted payment gateways (we do not store full card details).
4. Technical Information: IP address, browser type, device information, and website usage data.

2. How We Use Your Information

1. To process and deliver your orders accurately.
2. To communicate order confirmations, shipping updates, and support responses.
3. To improve our website, products, and customer experience.
4. To send offers or updates (only if you choose to receive them).
5. To prevent fraud and ensure secure transactions.

3. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only with:

1. Delivery and logistics partners for order fulfillment.
2. Secure payment service providers to complete transactions.
3. Service providers who help us operate our website and services.
4. Legal authorities, if required by law.

4. Cookies & Tracking

We use cookies to enhance your browsing experience, remember preferences, and analyse website performance. You can disable cookies through your browser settings, though some features may not function fully.

5. Data Security

We implement appropriate security measures including SSL encryption and trusted payment gateways to protect your information from unauthorised access, misuse, or disclosure.

6. Your Rights

You have the right to:

1. Access or update your personal information.
2. Request deletion of your data (subject to legal requirements).
3. Opt out of promotional communications at any time.

7. Data Retention

We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, and support our business operations.

8. Changes to This Policy

Mellow may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Mellow

📞 Phone: +91 9840455247

📧 Email: shubhaangretailers@gmail.com

📍 Address: No. 72, 3rd Street, Astalakshmi Nagar, Valasaravakkam, Chennai – 600087

Mellow believes in purity, comfort, and transparency — not just in our bamboo towels, but in how we respect and protect your personal information.