At Mellow, we are committed to ensuring that your bamboo essentials reach you safely, promptly, and without hassle. Please review our shipping and delivery policy below for complete details.
1. Order Eligibility
- All online orders with a final cart value of ₹550 or above are eligible for processing.
2. Shipping Timeline
- Orders are usually processed and dispatched within 1–7 business days.
- During festive seasons, special promotions, or sale events, shipping timelines may vary slightly.
- Once shipped, delivery typically takes 3–7 working days, depending on your location.
3. Order Confirmation
- You will receive an order confirmation via email or SMS once your order is successfully placed.
4. Shipping Charges
- Free Shipping
- Cash on Delivery (COD) charges, if applicable, may vary based on the logistics partner.
5. Coupon Policy
- Only one coupon code can be applied per order.
- Multiple discounts or offers cannot be combined.
6. Order Modifications
- Requests to modify shipping address or contact details must be sent before dispatch.
- Please email us at shubhaangretailers@gmail.com for any modification requests.
7. Cancellations
- Orders cannot be canceled once they have been shipped.
- Mellow reserves the right to cancel orders due to stock unavailability, pricing errors, or technical issues.
- For cancellation-related queries, contact us at shubhaangretailers@gmail.com.
- If you choose to refuse delivery, shipping and return charges will be deducted from the refund once the item reaches our warehouse.
8. Returns & Exchanges
- We currently do not offer returns, exchanges, or refunds for reasons of personal preference.
- We strongly recommend reviewing product details carefully before placing your order.
